Refund Policy

At Get Enchantted, we are committed to providing you with high-quality digital artwork. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

Refunds are applicable only for transactions made directly through our website. Because our services are digital, refunds will only be issued under circumstances of significant technical issues or payment errors.

How to Request a Refund

To request a refund, please contact our support team at hello@getenchantted.com within 7 days of your transaction. Include your order number and a detailed explanation of the issue.

Processing Time

Once your refund request is received, we will review it within 5–7 business days. If approved, the refund will be processed to your original payment method within an additional 5–7 business days.

Non-Refundable Cases

Refunds will not be issued if the digital artwork has already been processed and delivered, or if the request is made beyond the 7-day period.

Policy Updates

We reserve the right to amend this Refund Policy at any time. Any changes will be posted on this page.